Help Center

Everything you need to buy and sell safely on Marketa — escrow, safety tips, disputes, and how to reach our team.

🇳🇬 About Marketa

Marketa is Nigeria's trusted peer-to-peer marketplace, connecting millions of buyers and sellers across all 36 states. From phones and cars to fashion, electronics, and services, we make it simple to find what you need and sell what you don't.

Our mission is safe, simple commerce for every Nigerian — backed by verified sellers, secure escrow, and nationwide delivery.

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🛡️ Safety Tips

Your safety comes first. Follow these tips on every transaction:

  • Always meet sellers in a public, well-lit place during the day.
  • Inspect and verify the item before you pay anything.
  • Never send money upfront to someone you haven't verified — use Marketa Escrow instead.
  • Be wary of deals that look too good to be true.
  • Keep all communication and payment within the Marketa platform.

🔒 Escrow Guide

Marketa Escrow protects both buyer and seller. Here's how it works:

  • The buyer pays into a secure Marketa Escrow account — the seller is notified the funds are held.
  • The seller ships or hands over the item.
  • Once the buyer confirms they've received the item as described, the money is released to the seller.
  • If something goes wrong, the payment stays protected while we resolve it.

⚖️ Disputes

If an item isn't as described or doesn't arrive, open a dispute from your order within 48 hours of delivery. Our team reviews the evidence from both sides and, for escrow transactions, can issue a full refund. Most disputes are resolved within 3–5 business days.

📱 Mobile App

The Marketa app for Android and iOS is coming soon. Browse listings, chat with sellers, place bids, and pay securely on the go. In the meantime, the full marketplace works right here in your mobile browser.

💬 Contact Us

Need a hand? Our support team is available 9am–6pm, Monday to Saturday.

📧 support@marketa.ng 📞 +234 800 627 382 📍 Lagos, Nigeria

🔐 Privacy & Cookies

We collect only the information needed to run the marketplace — your account details, listings, and messages. We never sell your personal data. Cookies are used to keep you signed in and to improve your browsing experience. You can clear cookies any time from your browser settings.

📄 Terms of Use

By using Marketa you agree to list only items you own and are legally allowed to sell, to deal honestly with other members, and to follow our safety and escrow guidelines. Prohibited items, fraud, and harassment lead to account suspension. These terms may be updated; continued use means you accept the latest version.